Frequently Asked Questions
Q: Do I have to sign a contract?
A: No, we provide services catered to your personal needs. You could use us once a day, once a week, once a month, or more. You can also put services on hold as needed and then resume when you are ready.
Q: Do you have a minimum number of hours?
A: No, you can use us from 1 hour to 24 hours. We cater to your personal needs.
Q: Do you provide bathing services?
A: No, but we do provide Hygiene and Dressing Reminders. This allows your loved one the tools and strategies in maintaining personal cleanliness and dressing appropriately. These reminders can be especially useful for those who need support in developing daily routines.
Q: Do you assist with pets?
A: Yes, we can assist with pet accidents and clean them up, feed, walk and provide water. We also assist with taking your pet to the vet.
Q: Who will provide my services?
A: Our professional caregivers undergo extensive level 2 background checks, personal and business reference checked, and on-going in-service training.
Q: How is my Hopes & Dreams caregiver selected?
A: During the free in-home consultation, Hopes & Dreams discusses you or your loved one(s) needs and preferences. Then Hopes & Dreams selects the best caregiver based on your unique needs and personality.
Q: What if my caregiver is sick or on vacation?
A: Hopes & Dreams has a team of caregivers to help make sure there is no interruption in your services. If your Hopes & Dreams Caregiver is unavailable - we will arrange for another caregiver and will reach out in advance to notify of the change.